Are your services available in my area?
Our services are available in Toronto and in the surrounding municipalities. If your house does not fall into these areas, contact us at firstname.lastname@example.org or chat live with one of our friendly folks, and we will try to work out if it is possible.
Note: We reserve the right to not provide our services to any area for any reason.
What is included in cleaning?
You can find all the details and classification about what is included in cleaning on our Services tab. Easymaids’ professional cleaners will follow a system for cleaning. If you have any additional notes for our cleaners, you can leave the notes in your account after checkout, or by contacting us or by giving instructions at the time of cleaning itself. Following and many more are the extra services available at checkout:
- Inside the oven
- Inside windows
- Inside cabinets
- Inside the fridge
- Move in/Move out
Note: In order to protect the safety of our professionals, we do not perform the following tasks:
Exterior windows, dish washing, mold removal, pest and insect removal, items that need heavy lifting, cleaning pet masses, cleaning that needs climbing on ladders and deep stain removal.
How to book my first appointment?
Booking an appointment with Easymaids is very easy. You just have to fill out the secured booking form and select the date and time when you want your house to get cleaned. The process would just take about a minute and after your booking is completed, a confirmation email will be sent to you.
What all does a move in / move out cleaning include?
All services, except interior windows cleaning, are included in a move in /move out cleaning.
- Inside kitchen, rooms and bathroom cabinets
- Balcony / Patio
- Inside fridge
- Inside oven
Do I need to have a credit card to make a booking?
Yes. To book an appointment we will need your payment card information, but you won’t be charged until your cleaning is finished.
Are your cleaning services available on weekends?
Yes, we clean on all 7 days of the week.
What if I need to reschedule or cancel a booking?
No worries. Easymaids allows cancellations up to 48 hours before the scheduled appointment. To cancel or reschedule at least 48 hours before service, please select a new date by logging in to your account. Or else, you can contact us here and let us know. In case of rescheduling or cancellation of appointment with less than 48 hours notice, a cancellation fee of $75 will be charged to the credit card used for booking. For cancellations within 24 hours, or “no show” appointments, 65% of the total cost of the original cleaning service will be charged. This policy helps us to provide the best possible service to our clients in a timely manner and we will appreciate your understanding and cooperation with us for the same.
Can I request special tasks or extras?
We have tried our best to include all services one may ask for, on the booking page but if you do not find your option in the list and you have any special requests, please let us know. We understand that everyone’s requirements are different because every house is different, so just let us know your needs and we will put our best efforts to make it happen. Contact us at email@example.com or call us on 1 (800) 979 6000.
How to redeem discount code or gift card?
Just enter the discount code or gift card code you have while booking your session into the booking form. Your final price will then change to reflect your coupon balance automatically. You can view the balance of any of your gift card by logging into your account any time.
Do you offer gift cards?
Definitely yes! You can give the gift of a clean home in a matter of just a minute. All you have to do is, go to our Gift Card page, fill out the necessary details in the form and pay online.