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Easymaids Help & FAQs

Getting Started

Are your services available in my area?

Our services are available in Toronto and in the surrounding municipalities. If your house does not fall into these areas, contact us at info@easymaids.ca or chat live with one of our friendly folks, and we will try to work out if it is possible.

 

Note: We reserve the right to not provide our services to any area for any reason.

What is included in cleaning?

You can find all the details and classification about what is included in cleaning on our Services tab. Easymaids’ professional cleaners will follow a system for cleaning. If you have any additional notes for our cleaners, you can leave the notes in your account after checkout, or by contacting us or by giving instructions at the time of cleaning itself. Following and many more are the extra services available at checkout:

  • Inside the oven
  • Inside windows
  • Inside cabinets
  • Inside the fridge
  • Move in/Move out
  • Basement

Note: In order to protect the safety of our professionals, we do not perform the following tasks:

 

Exterior windows, dish washing, mold removal, pest and insect removal, items that need heavy lifting, cleaning pet masses, cleaning that needs climbing on ladders and deep stain removal.

How to book my first appointment?

Booking an appointment with Easymaids is very easy. You just have to fill out the secured booking form and select the date and time when you want your house to get cleaned. The process would just take about a minute and after your booking is completed, a confirmation email will be sent to you.

What all does a move in / move out cleaning include?

All services, except interior windows cleaning, are included in a move in /move out cleaning.

  • Inside kitchen, rooms and bathroom cabinets
  • Baseboards
  • Walls
  • Balcony / Patio
  • Inside fridge
  • Inside oven

 

Do I need to have a credit card to make a booking?

Yes. To book an appointment we will need your payment card information, but you won’t be charged until your cleaning is finished.

Are your cleaning services available on weekends?

Yes, we clean on all 7 days of the week.

What if I need to reschedule or cancel a booking?

No worries. Easymaids allows cancellations up to 48 hours before the scheduled appointment. To cancel or reschedule at least 48 hours before service, please select a new date by logging in to your account. Or else, you can contact us here and let us know. In case of rescheduling or cancellation of appointment with less than 48 hours notice, a cancellation fee of $75 will be charged to the credit card used for booking. For cancellations within 24 hours, or “no show” appointments, 65% of the total cost of the original cleaning service will be charged. This policy helps us to provide the best possible service to our clients in a timely manner and we will appreciate your understanding and cooperation with us for the same.

Can I request special tasks or extras?

We have tried our best to include all services one may ask for, on the booking page but if you do not find your option in the list and you have any special requests, please let us know. We understand that everyone’s requirements are different because every house is different, so just let us know your needs and we will put our best efforts to make it happen. Contact us at  info@easymaids.ca or call us on 1 (800) 979 6000.

How to redeem discount code or gift card?

Just enter the discount code or gift card code you have while booking your session into the booking form. Your final price will then change to reflect your coupon balance automatically. You can view the balance of any of your gift card by logging into your account any time.

Do you offer gift cards?

Definitely yes! You can give the gift of a clean home in a matter of just a minute. All you have to do is, go to our Gift Card page, fill out the necessary details in the form and pay online.

Pricing & Policies

How much will it cost?

Standard price of cleaning 1 bedroom 1 bathroom starts at $119. Final amount to be paid increases if any add-ons or other services are selected from the booking page.

What is your 100% satisfaction guarantee policy?

We guarantee that our professional cleaners will leave your house spotless. If for any reason you are not satisfied, just let us know within 24 hours and we will send a professional to fix the issue for free, within a time period of 7 days.

What is your refund policy?

We don’t offer refunds. If you are not satisfied with any part of your cleaning, you can inform us within 24 hours of the appointment. We shall either come and fix it or provide a partial refund for the services provided. In most instances, our cleaners will come back and fix any reasonable requests that were left out.

 

Note: The decision of a reasonable request here will be up to Easymaids’ Management team.

What is your cancellation policy?

Easymaids allows cancellations up to 48 hours before the scheduled appointment. In case of rescheduling or cancellation of appointment with less than 48 hours notice, a cancellation fee of $75 will be charged to the credit card used for booking. For cancellations within 24 hours, or “no show” appointments, 65% of the total cost of the original cleaning service will be charged. This policy helps us to provide the best possible service to our clients in a timely manner and we will appreciate your understanding and cooperation with us for the same.

Can I apply a coupon to an appointment?

Yes, you can! To apply a coupon to any future appointment, just log in to your account and on the top right-hand corner, click your name. Select “redeem voucher” and enter your code. This will apply the code to your next appointment automatically. Coupons can not be applied to past appointments that are already finished.

 

If you are having any trouble Contact us and we’ll help you out.

Do you clean post renovated or post construction homes?

Yes, we clean post renovated and post construction homes. This service however is charged on an hourly rate of $35/hour per maid. Minimum hours for booking this-2 hours.

How many cleaners do you send?

Easymaids send adequate number of cleaners to complete the job. For a standard service for 2-bedroom apartment, one or two maids are satisfactory to complete the task. For a mansion of 4,000 square foot that will require a move-in service, 3 to 4 people will be sent.

Why the 2-hour window of arrival?

We always attempt to reach on time and we reach on time 90% of the time, although we ask for a 2-hour window of arrival to make up for parking, traffic and any other unforeseen circumstances your cleaners may run into along the way.

Trust & Safety

Do you bring your own cleaning supplies, or do I need to provide them?

Our professional cleaners come with their own supplies. Although, if you would prefer the cleaning professionals to use a specific product of your choice, just tell them once they arrive and they’ll use accordingly. We would also like you to know that sometimes the eco cleaning products are not strong enough to get rid of discolorations, bad cases of mold. For example, such solutions may not even white out the bottom of the shower stall. If you have any preference for eco or non-eco products, please let us know while booking your appointment. We will use the products as per your instructions.

Can I trust my cleaning professional?

Absolutely yes. We take every measures and precaution to hire insured and screened cleaners. A thorough background check of every cleaning professional is done to ensure safety.

What happens if something goes wrong during my appointment?

If something goes wrong during your appointment, contact us immediately at info@easymaids.ca or call us on 1 (800) 979 6000.

Is my billing information kept safe and secure?

Yes, it is totally secured. All billing is handled by Moneris. You can know more about their security measures here.

Can you clean when I’m not home?

Yes, we can. Simply leave a key for us and let us know how to get to your home. We will complete the cleaning task and lock the door after ourselves.

Will I get the same cleaner(s)?

We at Easymaids try our best but the same cannot be guaranteed.
We understand that for convenience and comfort, it is best that the same teams are sent to the same clients.

 

But, because of complex appointment schedules of clients all through the Greater Toronto Area, and with other factors such as family needs and emergencies, vacations and other factors that influence cleaners’ availability, we might be unable to schedule you the same team each time.

 

But It is possible to have your favorite cleaners for cleaning every time, if you:
+ are flexible on your cleaning times,
+ treat those cleaners with respect and kindness,
+ tell us how important it is for you to have the same cleaners.

 

Most clients get their regular and favorite cleaners 80% of the time without making any special requests. And for the rest times, all our cleaners are fantastic. You may many times like the new cleaning team even more than your prior choice of people! Moreover, we ensure 100% satisfaction guarantee. If you tried other cleaners and didn’t like the work, we will solve the issues if any.

Free Disinfection with every cleaning and get $30 off on first cleaning using code EASY30

 

 

With regards to the present scenario of the black lives matter movement, we as Easymaids stand strong in support of BLM and take an oath to do the best in our ability as an employer and service provider, to ensure that every black individual we deal with, gets treated with utmost dignity and respect.

It has become utmost necessary to eradicate discrimination and brutality towards black people, all over the globe and create a world that is free from anti-Blackness. We at Easymaids believe that every individual is entitled to equal fundamental rights irrespective of their colour. It is high time that we create a world in which every Black individual has the social, economic, and political power to thrive.

It disheartens our hearts to hear cases of brutality and discrimination, some of the black people have to go through. BlackLivesMatter advocates dignity, freedom and justice for black people.

As a responsible organization, and a proud supporter of Black Lives Matter movement, Easymaids does not discriminates and does not tolerate any discrimination against cleaning professionals on basis of skin colour, race, gender or any other characteristics.

To bring the change, all of us have to do our bit and ensure that we must take a stand even when small incidents of injustice to black people, occurs around us.

The incident of George Floyd has sparked a much-needed debate and has drawn our attention to many petty incidents that are avoided or brushed off. There is a clan of people, who for years have been exploited and its time that we help them to come out of the vicious circle.

We shall do our parts in building a society where every individual, including the blacks receive equal opportunities, Right to Freedom, Right to Equality, Right against Exploitation and Right to Life.

We must build and nurture a community that bonds together through an enthralling struggle that is restorative and not depleting.

Easymaids - Home cleaning made easy!